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KAGRC Celebrates Customer Service Week 2025 Under the Theme “Mission Possible”

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October 2025, Nairobi — The Kenya Animal Genetic Resources Centre (KAGRC) joined the world in celebrating Customer Service Week 2025, held under the global theme “Mission Possible.”
Present at the celebration were Board Directors, Mr. George O. Oballa and Hon. Pius Yattani Wario, together with the Managing Director, Dr. Benadatte J. Misoi. The event provided an opportunity to recognize and appreciate the invaluable contributions of KAGRC’s farmers, partners, stakeholders, and dedicated staff who continue to drive the Centre’s mission of transforming Kenya’s livestock sector.
In her remarks, Dr. Misoi expressed appreciation to all customers and partners for their continued trust and collaboration, emphasizing that excellent service and innovation remain at the heart of KAGRC’s operations.
As KAGRC continues to mark #CustomerServiceWeek, the Centre reaffirms its commitment to enhancing customer experience, improving service delivery, and working collaboratively towards achieving sustainable livestock productivity — truly making the #MissionPossible.

Access-To-Information about KARGC Produces & Services

Requirements to obtain Service/Good: Inquiries received, cooperation and clarity

Cost of Service/Good: Free

Timeline: 

  • Attention within five (5) minutes upon physical visit to KAGRC offices
  • Acknowledge of emails/correspondences within 1-2 days
  • Response to inquiry within two (2) working days for readily available information and response to inquiry within two (2) weeks on complex issues
  • (2) rings to respond to Telephone call

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Requirements to obtain Service/Good: Complaints recieved.

Cost of Service/Good: Free

Timeline: 

  • Acknowledgement within (3) days
  • Resolve as per 9001:2015 QMS proceedures i.e, within (2) working days if information is readily available or withing (4) weeks if consultation and investigation is required

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Requirements to obtain Service/Good: When selling a liquid nitrogen container OR on customers' request.

Cost of Service/Good: Free when selling container AND Charges based on the amount of Liquid Nitrogen used

Timeline: 

  • (3) working days

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Requirements to obtain Service/Good: Timely notification by customers, timely payment for storage, timely payment for collection

Cost of Service/Good: Storage in KAGRC contianers at Ksh. 2.00 per straw per month. Storage in owner's container Ksh. 200.00 for every liter of liquid Nitrogen added.

Timeline: 

  • Always

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Sale of Bull Semen

KAGRC distributes semen, Liquid Nitrogen (LN2) and Artificial Insemination (AI) Equipment through seventy three (73) appointed agents spread within the Country.

In addition, KAGRC, has established Memorandums of Understanding (MOU) with over twenty nine (29) County Governments that purchase semen Liquid Nitrogen and AI equipment directly from KAGRC.

Currently the Centre is dealing with bull semen but in KAGRC’s strategic plan, semen for other species e.g. goats, pigs, poultry, donkeys, camels and other animals will be availed.

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KAGRC undertakes testing of Liquid Nitrogen containers for interested clients on request to determine their efficiency.

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Testing of Liquid Nitrogen

KAGRC undertakes testing of Liquid Nitrogen containers for interested clients on request to determine their efficiency.

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Extension Services

KAGRC has an extension department which educates farmers, students and AI service providers on matters related to animal breeding including breeding technologies.

If you are a farmer(s) or students you can reach us on email: info@kagrc.go.ke for booking a visit at the Centre.

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Cryo-conservation

KAGRC stores animal germplasm in Liquid Nitrogen as part of its animal conservation strategy.

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Sale of AI Equipment

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Production of Liquid Nitrogen

KAGRC produces liquid Nitrogen which is used in semen processing and preservation at its three (3) Liquid Nitrogen plants in Sotik-Bomet County, Ndomba-Kirinyaga County, and Lower Kabete –Nairobi County.

The Liquid Nitrogen is sold to Agents and AI inseminators. The Centre will soon install other LN2 plants in Kakamega and Voi counties and operationalize the ones in Marimba -Meru, Nyahururu-Nyandarua and Eldoret- Uasin Gishu Counties.

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Requirements to obtain Service/Good: Timely and clear orders received

Cost of Service/Good: Settlement of access due by credit customers (agents)

Timeline: Timely payment by cash/cheque clients

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Requirements to obtain Service/Good:

  • When selling a new Liquid Nitrogen container
  • On customer's own request

Cost of Service/Good: 

  • Free
  • Charges based on the amount of Liquid Nitrogen used

Timeline: 3) working days

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Requirements to obtain Service/Good:

  • Contracts/Local Purchase Order
  • Delivery Note
  • Inspection report
  • Invoice

Cost of Service/Good: 

  • Free

Timeline: Within (90) working days upon receipt of invoices

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Requirements to obtain Service/Good:

  • Quotations/Tender bids

Cost of Service/Good: 

  • Free

Timeline: As per Public Procurement and  Asset Disposal Act,

                    2015 regulations.

 

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Requirements to obtain Service/Good:

  • Request(s) received

Service/Good:

  • Free

Timeline: 

  • Acknowledgement within (3) working days
  • Training offered within (30) working days if request is approved.

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Hon. Dr. Nuh Nassir Abdi is a distinguished professional with a wealth of experience in governance, public finance, and veterinary medicine. A graduate of the University of Nairobi with a Bachelor of Veterinary Medicine (BVM), Dr. Nuh has built an impressive career spanning leadership, consultancy, and public service.
He has served in various capacities, including as a Member of Parliament for Bura Constituency and Speaker of the Tana River County Assembly. Dr. Nuh has been instrumental in driving policy and governance initiatives, notably as the Chairperson of the County Assemblies Forum and a consultant for prominent programs like AHADI and DAI/DDP, where he provided expert insights on governance and public finance.
A multilingual professional fluent in English, Kiswahili, and Somali, Dr. Nuh combines his technical expertise with exceptional leadership skills. He is an active member of the Kenya Veterinary Association (KVA) and has played pivotal roles in multiple committees at the national and county levels, demonstrating his commitment to public service and societal development

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Dr. Azegele is the Director of Veterinary Services in the Directorate of Veterinary Services within the State Department for Livestock Development of the Ministry of Agriculture and Livestock Development.
He has a Bachelor of Veterinary Medicine degree and a Master of Science in Veterinary Public Health, both from the University of Nairobi.
He has been recognized for his 29 years distinguished service to the nation by being awarded the Order of the Grand Warrior (OGW) of Kenya in 2018.

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Mr. Gatonga is a representative of the Principal Secretary of the National Treasury to the board. He is a member of the finance human resource and administration and the audit committee of the board.
Mr. Robert Wanyondu Gatonga is currently a Resource Mobilization Officer at the National Treasury. He has previously worked with the State Department of Statistics and Planning as a District Development Officer. He is currently charged with mobilizing domestic and external resources for financing national and county budgetary requirements and undertake bilateral and multilateral negotiations relating to grants and loans. He has vast experience in formulation of development plans and financial budgets. He is also an ICT expert especially in software and database management systems.

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Mr. Wario a career educationist, is an independent director and has a wealth of experience in Governance, Leadership & Management, Oversight & Representation Community Development, Conflict Resolution and Strategic Planning having served as a teacher in various schools in Marsabit County rising to the level of head teacher. He has served as a Member of County Assembly (MCA) in Marsabit County Assembly and as board member of Marsabit Teachers SACCO Ltd and Street Families, Rehabilitation and Trust Fund (SFRTF), Nairobi. He is currently an Independent Consultant Private Professional Mediation

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Dr. Samuel M. Mbuku is the Director of the Dairy Research Institute of the Kenya Agricultural and Livestock Research Organization (KALRO). He is an animal scientist with over 17 years of experience in designing and implementing livestock genetic improvement programs—especially for locally adapted breeds and populations. Dr. Mbuku has been actively involved in the development of policies, legal frameworks, and regulatory reforms in the livestock sector. He has co-published widely and received several grants for research in animal production. He holds an MSc in Breeding and Genetics and a PhD in Animal Science (Animal Breeding and Genetics) from Egerton University, Kenya.

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Director John Karuru is a highly experienced entrepreneur in the agricultural and veterinary industry. He initially trained as an Animal Health Technician and further enriched his expertise through AI training and business management. With over 30 years of dedicated service, he specializes in providing professional extension services, dispensing statutory regulated animal health drugs, and overseeing the distribution and marketing of superior Kenyan genetics and products. His direct interactions with service providers, insemination specialists, and farmers of varying scales uniquely position him to identify and address challenges across the entire value chain, from semen production to the end consumer. Additionally, his hands-on experience as a small-scale dairy farmer brings a practical understanding that enhances his comprehensive insight into the industry. He is committed to sharing his wealth of knowledge to contribute to the continual growth and success of the agricultural and veterinary field.

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Dr. Benadatte J. Misoi is the Managing Director at Kenya Animal Genetic Resources Centre. She has over 20 years of distinguished service in both the private and public sectors, adept at driving organizational success and fostering growth within dynamic environments. She is a former Chief Officer for Agriculture and Cooperatives in The County Government of Nandi, with a proven track record of spearheading strategic initiatives and implementing impactful policies to enhance agricultural development and community welfare.
She is skilled in public policy formulation, corporate governance and corporate administration, consistently delivering results that align with organizational objectives and stakeholder expectations. She is adept at building and leading high-performing teams, cultivating a culture of excellence, and driving operational efficiency.
Dr. Benadatte is passionate about making a difference beyond the boardroom and has dedicated over 17 years as the Livestock Country Coordinator for Cross World Africa, an American NGO committed to empowering underprivileged women in Rift Valley and Nyanza through the transformative Cow Goat Program. This initiative has positively impacted over 10,000 lives, embodying commitment to making hope a reality through sustainable agricultural practices and community empowerment.

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Director George Oballa is a collaborative and result-oriented individual with an ability to generate high-quality leads and convert them into sales volume. He comes with a strong ability to generate high-quality leads and convert them into sales where his skills and expertise can be utilized to increase profitability and annual sales volume. Besides, he is a resourceful individual with a proven track record in implementing successful marketing strategies, boosting organic traffic, new business development and start up programs for new organizations.

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Elijah Karitu Nguyo is an accomplished education professional with extensive experience in teaching, education management, and public service. Holding a BSc in Botany and Zoology from the University of Nairobi, a Postgraduate Diploma in Education from Kenyatta University, and a Master’s in Education from Moi University, he has dedicated his career to fostering learning and development.
Elijah has also served as a County Executive Committee Member, demonstrating strong leadership and a commitment to community service.

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Dr. Misoi is the Managing Director. She is responsible for the implementation of Centre’s objectives and strategies for the realization of its goals. She is also responsible for the day to day running of the Centre’s activities and is the Secretary to the Board.

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Dr. Wambugu is the Head of Directorate- Extension Services. She is responsible for sales & marketing KAGRC products & services, corporate communication & branding and extension services.

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Mr. Sang is the Head of the Directorate- Strategy and Planning. He is responsible for Strategic planning, performance management, ICT and quality assurance in the Centre.

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CPA Faith is the Head of Directorate- Corporate Services. She’s responsible for advising management on policies and strategies that relate to Finance & Accounts, human resource & administration to ensure optimal utilization and management of organization’s resources.

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Dr Egesa is the Head of Directorate- Research &Technical Services. His duties involve coordinating the design and management of current and upcoming breeding technologies, semen production and quality control

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Dr Dominic is the Goat Ag. AI Centre Manager, in Kirinyaga. He is in charge of the day-to-day management of the Centre.

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Naomi is responsible for implementing efficient and effective systems for the acquisition of goods and services, preparation of annual procurement plans, issuance of goods as well as disposal of assets.

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Dr Paul Juma is a seasoned veterinary surgeon and animal-reproduction specialist with more than 20 years’ experience shepherding Kenya’s livestock and genetic-resources agenda, through trainings, from field stations to the national stage. Currently Principal Extension Services Officer at the Kenya Animal Genetic Resources Centre (KAGRC), he steers nationwide capacity-building and stakeholder-engagement programs that boost uptake of advanced breeding technologies and KAGRC products. His leadership has modernized farmer outreach—digitizing training databases, championing social-media channels, and delivering record numbers of field days—and informs the Centre’s marketing.

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Mr Michael is the Head of Internal Audit. He is responsible for reviewing the internal control systems, verifying operations and activities on the utilization of Centre’s resources, preparation of audit reports and follow up on the implementation of audit recommendations.

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